Shipping policy

# Shipping & Delivery Policy

We take great care in preparing and shipping every order. However, once an order has been handed over to the shipping carrier, certain circumstances may arise that are outside our reasonable control.

Because our products may be delicate, perishable, or susceptible to damage or loss during transit, customers are responsible for providing accurate delivery information and ensuring that the package can be safely received.

## 1. Accurate Shipping Information

Customers are responsible for providing a **complete, accurate, and deliverable shipping address** at the time of placing an order.

We are not responsible for delays, failed deliveries, returns, losses, or additional shipping charges resulting from:

* An incorrect or incomplete address provided by the customer;

* Incorrect apartment, house, building, street, city, state, or postal/ZIP code information;

* Incorrect or missing phone/contact information;

* Failure to provide required delivery instructions;

* The recipient being unavailable or unreachable;

* The recipient refusing or failing to accept the package;

* The package being returned to the sender because the delivery address could not be verified or accessed.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, any additional shipping or reshipping costs may be the customer's responsibility.

## 2. Carrier Delays, Loss, or Delivery Issues

Once your order has been handed over to the shipping carrier, the package is in the carrier's possession and transit is subject to the carrier's procedures and conditions.

We are not responsible for delays, failed deliveries, misplaced packages, or losses caused by circumstances beyond our reasonable control, including carrier delays, carrier errors, transportation disruptions, incorrect carrier scanning or tracking information, weather conditions, natural disasters, strikes, technical issues, or other events outside our reasonable control.

Where appropriate, we will reasonably assist the customer in communicating with the shipping carrier or initiating a carrier investigation. However, we cannot guarantee the outcome or timeline of such investigations.

## 3. Delivery Access

Customers are responsible for ensuring that the shipping carrier has reasonable access to the delivery location.

We are not responsible for failed or delayed delivery caused by circumstances such as:

* Restricted or unavailable access to the delivery location;

* Security gates, locked buildings, restricted premises, or inaccessible addresses;

* The recipient being unavailable to receive the package;

* Incorrect delivery instructions;

* Failure to respond to carrier calls, messages, or delivery attempts; or

* Any other circumstance that prevents the carrier from completing delivery despite reasonable delivery attempts.

## 4. Damage During Transit

We package orders with reasonable care before shipment. However, products may be subject to handling, movement, temperature changes, or other conditions during transportation that are outside our control.

If your package arrives damaged, please contact us as soon as possible after delivery and provide clear photographs of the package and product. We will review the situation and determine the appropriate resolution in accordance with our policies and applicable law.

## 5. Lost or Misdelivered Packages

If tracking information shows that a package has been delivered to the address provided by the customer, but the customer cannot locate the package, the customer should first check with household members, building management, security/reception, neighbors, and the shipping carrier.

We may assist in contacting the carrier or requesting a delivery investigation where available. However, we cannot guarantee replacement, refund, or reimbursement for packages that the carrier's records indicate were successfully delivered, particularly where the loss occurs after delivery or results from circumstances outside our control.

## 6. Incorrect or Incomplete Customer Information

If an order cannot be delivered because the customer provided incorrect, incomplete, or outdated information, we may, at our discretion, offer reshipment once the correct information is provided.

Any additional shipping, handling, or other costs associated with such reshipment may be charged to the customer.

## 7. Circumstances Beyond Our Reasonable Control

We will not be responsible for failure or delay in fulfilling or delivering an order to the extent caused by circumstances beyond our reasonable control, including but not limited to:

* Shipping carrier failures or delays;

* Severe weather;

* Natural disasters;

* Transportation disruptions;

* Strikes or labor disruptions;

* Government restrictions or actions;

* Technical or system failures;

* Incorrect or incomplete information provided by the customer;

* Delivery access restrictions;

* Security restrictions;

* Unavailability or refusal of the recipient; or

* Other events that could not reasonably have been prevented or controlled by us.

## 8. Our Commitment

Although we cannot control every event that occurs after an order leaves our facility, we will make reasonable efforts to assist customers when a shipping issue occurs.

If you experience a delivery problem, please contact us with your order number and relevant delivery information so that we can review the situation and determine what assistance may be available.

### Important

Nothing in this Shipping & Delivery Policy is intended to exclude or limit a

ny rights or remedies that cannot legally be excluded or limited under applicable law.